Refund and Returns Policy

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At Xtreme Visual Impact, we aim to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

Returns

  • Eligibility: Items can be returned within 30 days of receipt for a full refund or exchange, provided they are in original condition, unused, and in their original packaging.
  • Non-Returnable Items: Custom-made or personalized products, sale items, and gift cards are non-refundable unless they arrive damaged or defective.
  • Return Process:
    1. Contact our customer service team at info@xtremevisualimpact.com.au to initiate the return.
    2. Please provide your order number, reason for return, and any supporting images if the item is defective or damaged.
    3. Once approved, you will be given instructions on how to return the item. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@xtremevisualimpact.com.au with details of the defect or damage.

Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@xtremevisualimpact.com.au.

Shipping Costs for Returns

  • Customers are responsible for paying shipping costs for returning items unless the item was damaged or defective upon delivery.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of receipt with photos and a detailed description. We will arrange a replacement or refund based on your preference.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at info@xtremevisualimpact.com.au.